Surgical Clinical Specialist

Surgical Clinical Specialist

Permanent  

Creating foldable displays, advancing medical innovations, or giving new life to precious metals – at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Precious Metals, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,100 people across 40 countries, all dedicated to shaping the future of technology and industry. 

About Heraeus

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 17,200 employees in 40 countries.

About Engineered Tissue Solutions

Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at www.heraeus.com.

The following challenges await you:

Clinical Education and Surgeon Training

• Serve as the primary field-based clinical educator for surgeons, advanced practice providers, residents, fellows, wound care clinicians, and perioperative staff, tailoring education to audience, specialty, and stage of adoption.
• Deliver product education using approved clinical evidence, published literature, and company-approved messaging, including patient selection, application technique, and post-application management.
• Provide education for complex anatomy and difficult-to-manage wounds, and on compatibility with adjunctive modalities such as negative pressure wound therapy.
• Identify knowledge or technique gaps and reinforce best practices until the surgical team demonstrates confidence and consistency.
• Collaborate with Clinical Leadership and Medical Affairs to ensure all education remains scientifically accurate and compliant.

Operating Room and Procedural Support

• Provide in-person clinical support during surgical procedures evaluating or adopting Mirragen, as a clinical resource and educator — not as a provider of direct patient care.
• Participate in pre-case planning with the sales team and confirm the surgical team has received appropriate product education prior to first use.
• Provide real-time guidance on product preparation, handling, placement, and integration into the surgeon’s workflow, supporting initial and complex applications.
• Coordinate post-case follow-up expectations (clinical review, data collection, photography) and document clinical support activities for internal partners.

Evaluation Trial Planning and Management

• Serve as clinical lead throughout product evaluations, partnering with the account team to define trial objectives, patient population, documentation expectations, and criteria for success.
• Ensure clinically appropriate patient selection, provide baseline education, and remain actively involved during the early phase of each trial.
• Maintain a structured follow-up cadence; review wound measurements, photographs, and treatment progression, and calculate outcome measures such as Percent Area Reduction (PAR).
• Identify early warning signs of stalled progress and engage Clinical Leadership or Medical Affairs when additional expertise is needed.
• Develop the Evaluation Summary Report with Medical Affairs at trial completion and support the conversion strategy with Sales, maintaining the distinction between clinical guidance and commercial negotiation.

Field Follow-Up and Troubleshooting

• Provide responsive clinical follow-up after product application in the OR, clinic, or wound center, helping clinicians interpret wound progression.
• Reinforce appropriate wound bed preparation, moisture balance, offloading, compression, and post-operative protection.
• Escalate clinical questions, safety concerns, adverse events, product complaints, or off-label inquiries through established company channels (Medical Affairs, Chief Medical Officer).

Data Collection and Evaluation Reporting

• Ensure evaluation documentation is complete, accurate, and consistent, including wound measurements and high-quality photographic documentation in accordance with privacy requirements.
• Analyze treatment trends, product utilization, and barriers to success; identify when data suggest the need for early clinical intervention.
• Prepare clear, objective Evaluation Summary Reports with Sales and Clinical Leadership, maintaining data integrity and avoiding unsupported conclusions.

Clinical Evidence Development

• Identify strong surgical cases and investigators suitable for case reports, case series, posters, abstracts, or manuscripts.
• Engage providers early to prospectively collect consent, photography, measurements, and follow-up information.
• Coordinate with Medical Affairs, Clinical Leadership, and Marketing to ensure scientific quality and compliance, and build a pipeline of surgical case series within the assigned territory.

Sales Partnership and Strategic Field Support

• Work as the clinical extension of the field team; Sales retains ownership of the commercial relationship while Clinical Support provides scientific credibility and objective clinical guidance.
• Conduct joint field visits and participate in territory/account planning to identify where clinical support has the greatest impact.
• Maintain professional boundaries — does not make pricing, contracting, reimbursement, or other commercial commitments outside the role’s authority.

Hospital, Health System, and Conference Representation

• Provide education to surgeons, OR staff, wound care nurses, and value analysis stakeholders, and support new product implementation and workflow adoption at facilities.
• Represent ETS at surgical, wound care, and specialty conferences as determined by leadership, including exhibit hall education, hands-on workshops, and poster presentations.
• Support identification and development of surgeon champions, faculty, investigators, and key opinion leaders.